Dubai Municipality Service Portal
A portal designed to provide services and valuable information to both residents and visitors in the United Arab Emirates
Dubai Municipality portal home page on a laptop: Smart Majlis banner, service search and shortcuts by visitor type.Life and business in Dubai, in one portal
This comprehensive portal for everything related to life and business in the United Arab Emirates is provided by Dubai Municipality for residents and visitors alike can find a wealth of information and services, with a special focus on the needs of those interacting with the Dubai Municipality.
Product engagement and customer success
I effectively led the product team responsible for overseeing the design of new services and features tailored for the Dubai Municipality team. I provided guidance and ensured the efficient execution of the project through the utilization of a waterfall-based approach.
How it was made
Strategy
- Problem Statement
- Product Management
- Empathy Mapping
- Project Priorities
Discovery
- UX Research
- Product Usage Analytics
- User Research
- Competitive Analysis
Ideation
- User Journey
- Information Architecture
- Wireframing
- Prototyping
Design
- UX Design
- UI Design
- Interaction Design
- Design System
Testing and Learning
- Usability Testing
- UserTesting Platform
- Feature Testing
- End-to-End Testing
Development
- Cumulocity IoT platform
- React JavaScript library
Tools and Technologies
Streamlined services are effortlessly achieved within a unified portal
Dubai Municipality portal home page on a laptop, surrounded by page sections: services, news, projects and mobile apps.
Diagonal collage of Dubai Municipality portal pages: food health certificate service, fees and steps, news and projects.Comments
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